TOS

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Your Pet's Nanny is also referred to as: "Your Pet's Nanny", "YPN", "Us", "Our”, “I”, or "We." The Client is also referred to as: "Client" "You", "Your", "Pet Owner", "Owner", "My", “He”, “Him”, “She”, “Her”, “They”, “Their”, and/or  “Them."

We agree to come to your home when hired by the Client, and will provide good, quality pet care, TLC and human companionship,  for your pets as requested by you. We make house calls and care for your animals at your home.  Dog walking is not available.

We will give your fresh food according to your feeding instructions. Clean water and clean dishes, cleanup and disposal of pet waste.* You will also receive daily updates, to keep you apprised on how your pets are doing, via text message to the primary number you list on your Client Information Form.

New clients: A meeting before you depart between the Client and Your Pet’s Nanny needs to be scheduled first. This gives us the opportunity to make sure it’s a good fit. For the you the Client, for Your Pet’s Nanny, and for your pet. If hired, a nonrefundable deposit, equivalent to one pet sitting visit, is requested to hold your dates of service. If you cancel with 24 hours notice this deposit can be used 90 days from the date of your cancellation. Visit times may vary. We reserve the right to schedule our appointments geographically and arrive either one hour before or after the scheduled appointment. We reserve the right to refuse service. Existing clients don’t need to schedule a Meet and Greet before each service request/

We will take your pet(s) to the veterinarian if medical care is necessary while you're away. Veterinary services are a separate contract between the Pet Owner and the Veterinarian's office and are the Client's financial and responsibility. Pet owner will reimburse us for any expenses incurred in getting your pets to the vet. Including but not limited to time it takes us, transportation costs etc.

*Pet waste cleanup means scooping the cat's litter box and/or yard with owner provided cat scoop and/or pooper scooper, pet waste disposal bags or container. Litter tracking can be swept when you provide a tall broom and dustpan  (up to a 6 foot radius from the litter box). Pet waste cleanup does not included washing/scrubbing/sanitizing cat boxes-litter scoop-or pooper scooper, vacuuming or mopping floors, or cleaning carpeting and/or rugs. However, we will do our best to spot clean or pretreat any soiled areas if you provide the necessary supplies required.

The Client will fill out our secure Client Info Form. It is our contract and gives permission to enter your home and property to care for your pets while you're away. You will be requested to update this form if and when your contact or pet's information has changed.

Pet owner will leave a detailed list of the pet’s feeding and care instructions. You are responsible for providing the things they will need when we are pet sitting. Not limited to food, water, and supplies,**  and make medical care available for your animals in case of a medical emergency.

**Pet supplies may include but are not limited to: Leash, pet collar, ID tags, pet carrier, pet food, water, pet's bowls and/or dishes, utensils, can opener, feeding instructions, pet medications and/or supplements, veterinary contact information, toys, brushes, pee pads, cat litter, pet waste removal tools and disposal bags, pet safe cleaners, rag towels for cleanup, paper towels, microchip and microchip company contact info, and any other information we need to give your pets the best care we can.

Pet Owner will reimburse Your Pet's Nanny for expenses that may be incurred in getting My pets the medical attention they require.

The Client will also make sure there is access to soap, warm/hot water to wash our hands, and a sponge to wash pet bowls and/or utensils. Please make sure there are some paper towels on the roll to dry our hands. (It's more sanitary to dry our hands on paper towels.)

The Client will make a back up entry plan available. This can be a lock-box with access to your key, provide a key at the meet and greet and access to a hide-a-key, or give two sets of keys to your home at the meet and greet.

Our preferred method to gain entry to your home is a lock-box.

Your Home's Security:
YPN is not a security provider and cannot be responsible for what may happen when we are not in your home, or when you allow others to enter your home while you are away. The security of your home is important. You are encouraged to have different service providers enter your home at separate times. This way, you can better monitor the people who are in your home while you are away. Make sure that the house is locked and secure as you leave. Check that the windows and doors are shut and locked. If you choose to leave windows open we cannot be responsible for damages that may be caused by inclement weather, theft, or burglary. It is in your best interest to place important papers or items of value in a locked room, a fireproof safe, or a locked box, off premises or in any other safe place that suits your needs.

Returned check or electronic payment fee:

A returned payment fee up to $35 (thirty-five dollars) may be charged if any check, other instrument, or electronic payment authorization you provide us is not honored on first presentment. Any payment received after the specified due date shall start to accrue interest at the rate of 1.5% per month and an additional $15 (fifteen dollars) per month will be added to any invoice 30 days past due. In addition, you will be liable to Your Pet's Nanny, Inc. for all costs of collection on unpaid invoices, including attorney's fees.

And speaking of attorneys, here's a note from ours:
Disclaimer: YOUR PET'S NANNY SERVICES, INCLUDING PET SITTING AND RELATED SERVICES, ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, UNLESS OTHERWISE SPECIFIED IN WRITING. WE MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF OUR SERVICES UNLESS OTHERWISE SPECIFIED IN WRITING. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, YOUR PET'S NANNY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY OF OUR SERVICES, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, EXCEPT FOR SUCH LOSSES INCURRED BY YOU DIRECTLY ARISING FROM OUR SOLE GROSS NEGLIGENCE OR WILLFUL MISCONDUCT. IN ADDITION, AND WITHOUT LIMITING THE GENERALITY OF THE FOREGOING WAIVERS AND DISCLAIMERS, YOUR PET'S NANNY IS NOT LIABLE FOR ANY ACTIONS OR OMISSIONS OF THIRD PARTIES THAT MAY VISIT YOUR HOME WHILE YOU ARE AWAY, INCLUDING, WITHOUT LIMITATION, FRIENDS OR RELATIVES THAT MAY INJURE YOUR PETS OR PROPERTY. POLICIES, TERMS, SERVICES, AND RATES ARE SUBJECT TO CHANGE AT ANY TIME WITH OR WITHOUT NOTICE.